Questions answered. Business made clearer.

HotelWings is a hospitality management software platform designed to help hotels and hospitality businesses manage bookings, front desk operations, guests, housekeeping, staff, payments, expenses, revenue, inventory, customer relationships, reporting and other day-to-day workflows from one connected system.

HotelWings is built for hotels and hospitality businesses of different sizes, including independent properties, growing hotel groups and teams that want a more connected way to manage operations.

No. HotelWings is focused on hospitality operations and can support businesses with multiple service and operational workflows. Its product ecosystem is designed for hospitality teams rather than being limited to one type of property.

HotelWings is based in Lagos, Nigeria, and is a product of RetailWings Africa. The company is building with African businesses in mind.

RetailWings Africa is the broader business technology platform and company behind HotelWings. HotelWings is its hospitality-focused product, bringing connected business management technology into hospitality operations.

HotelWings can help manage bookings and reservations, front desk activity, guest management, housekeeping, room service, restaurant operations, bar management, staff and HR workflows, payments, expenses, revenue, inventory, CRM, loyalty, notifications, reporting, analytics, channel management and AI assistance.

Yes. Booking and reservation management is a core part of HotelWings. Teams can use connected booking information as part of the wider hotel operation, helping departments prepare for arrivals and manage guest activity.

Yes. HotelWings includes front desk workflows designed to help reception teams manage arrivals, check-ins, room information, guest activity and day-to-day front office operations.

Yes. Guest management helps teams keep guest information and relevant interactions connected to the wider operation, supporting more consistent service and better visibility for staff.

Yes. HotelWings includes housekeeping workflows to help teams coordinate room status, cleaning activity and operational communication between departments.

Yes. HotelWings includes room service workflows designed to connect guest requests and service activity with the wider hospitality operation.

HotelWings includes restaurant management capabilities for hospitality businesses that operate dining services. These workflows can cover areas such as orders, service, sales and operational visibility.

Yes. HotelWings includes bar management workflows designed to help businesses manage sales, service activity, inventory and operational controls.

Yes. HotelWings includes point of sale capabilities for hospitality operations, helping businesses record sales and connect transactional activity with broader reporting and management workflows.

Yes. HotelWings includes inventory management to help businesses track stock, understand movement and connect inventory information with operational and financial activity.

Yes. HotelWings provides staff management workflows for hospitality teams, helping managers organise people and connect staff activity with the wider operation.

HotelWings includes HR-related management capabilities designed to help hospitality businesses organise employee information and support people-management workflows.

Yes. Payment workflows help businesses record and manage payment-related activity and connect it with transactions and wider business reporting.

Yes. HotelWings includes expense management capabilities to help businesses record expenses and improve visibility into operational spending.

Yes. Revenue management and reporting capabilities help businesses understand revenue activity and connect performance information with other operational data.

Yes. HotelWings includes customer relationship management capabilities designed to help businesses organise customer information, interactions and relationships.

Yes. HotelWings includes loyalty capabilities to help businesses build stronger customer relationships and support repeat business.

HotelWings includes WhatsApp notification capabilities as part of its communication tools. Availability and specific notification workflows can depend on the account configuration and connected services.

Yes. HotelWings includes SMS notification capabilities for communicating relevant updates to customers and operational stakeholders, subject to the configured messaging service.

Yes. HotelWings includes email notification capabilities for sending relevant business and customer communications through configured email services.

The channel manager is designed to help hospitality businesses manage distribution across connected booking channels and keep availability and booking information more coordinated, reducing repetitive manual updates.

Yes. HotelWings includes reporting and analytics capabilities designed to give owners and managers clearer visibility into business performance, operations and key activity.

AI Assistance is designed to help teams ask business questions, summarise activity, surface insights, understand performance and review suggested actions using relevant connected business information.

No. HotelWings is designed to support owners, managers and employees by making information and workflows more connected. Technology should assist people and improve operational clarity rather than replace appropriate human judgement.

HotelWings is designed to improve operational visibility and accountability across sales, inventory, payments and service workflows. Better records and connected reporting can help businesses identify discrepancies and investigate potential leakage, but no software can guarantee that theft will never occur.

Yes. A central goal of HotelWings is to connect workflows across departments such as reservations, front desk, housekeeping, food and beverage, finance, inventory and management so teams can work from more consistent information.

Yes. HotelWings provides reporting and analytics designed to give owners and managers a clearer view of operational and financial activity.

Yes. HotelWings is designed for everyday operational management, including reservations, front desk work, housekeeping, service, staff, sales, inventory, payments, expenses and reporting.

HotelWings is designed to support growing hospitality businesses as well as more established operations. The right configuration depends on the property's workflows, size and requirements.

HotelWings is designed with connected multi-department operations in mind. Larger or more complex businesses should discuss their requirements with the HotelWings team to confirm the appropriate setup.

Yes. HotelWings is built with Nigeria as a primary market and is designed around the needs of modern African businesses.

HotelWings is being developed with Africa in mind, starting from Nigeria and with ambitions to support businesses across markets including Ghana, Kenya and South Africa.

You can start by visiting the HotelWings website and selecting Start Free Trial, or contact the team to discuss your business requirements and request more information.

You can contact HotelWings at contact@hotelwings.africa or call +234 902 227 4434. The HotelWings office is at No 19, Kayode Oni Animashaun Street, Dominion Estate, Olokonla, Lagos, Nigeria.

HotelWings provides a Start Free Trial option on its website. Trial availability, duration and included features may depend on the current offer and account setup.

HotelWings pricing can vary by plan, business requirements and product configuration. For current pricing and the most suitable plan, contact the HotelWings team or review the current pricing information on the website.

HotelWings helps by connecting operational information and workflows in one platform. This can reduce manual duplication, improve visibility between departments and give managers clearer information for daily decisions.

HotelWings is delivered as a modern web-based business software platform. The exact hosting, access and account configuration can depend on the service setup.

HotelWings is designed as a connected business platform and includes integrations and connected services for selected workflows. Available integrations can change as the platform develops, so businesses should confirm a specific integration with the HotelWings team.

HotelWings is designed as a professional business software platform with controls intended to protect business information. Specific security, access-control, backup and compliance details depend on the current product architecture and service configuration.

Yes. HotelWings is designed to help hospitality businesses in Nigeria manage connected workflows including reservations, front desk, guests, housekeeping, service, staff, payments, inventory, revenue, reporting and customer relationships.

HotelWings focuses on connecting multiple operational and management workflows in one ecosystem. Instead of treating bookings, guests, service, staff, finance and reporting as isolated systems, the platform is designed to bring their information closer together.

Contact the HotelWings team at contact@hotelwings.africa or +234 902 227 4434. You can also use the Contact Us page to send an enquiry.